DELIVERY & RETURNS
Applestump Records offer a number of delivery and collection options, you can choose your preferred delivery/collection method at the checkout.
In stock items
Orders placed before 2pm will usually be shipped the same day, provided all items are in stock.
Orders placed after 2pm will usually be shipped the following day, provided all items are in stock.
Orders placed after 2pm on a Friday, or over the weekend, will be shipped on Monday, provided all items are in stock.
We do our best to keep our stock levels up to date but there may be times when items sell out between you placing your order and us picking it. We will let you know as soon as we can if this is the case.
We also offer local pickup from our premises and free delivery in the CW1 and CW5 postcodes.
Out of stock items
Some items listed on our website are not kept in stock all the time and need to be ordered in from our suppliers. The 'Usually Ships Within' time gives an estimate of how long it should take to arrive from the distributor. Although most of our distributors ship to us very quickly, they can take a little longer than the estimated time in busy periods (around Record Store Day, Christmas etc).
Your order will be shipped once all items are in stock. If you'd like one of your items shipped before the others please let us know in the comments, this will incur an additional delivery charge.
New records are usually released on a Friday. Where we can we'll ship pre-orders on Thursday, so you have your order on the day of release, although this may not be possible in some circumstances.
If you use the local pick up option, your order will be ready to collect on the day of release ie Friday.
As much as we'd like to, we're not allowed to let you pick up items before the release date.
Release dates can be subject to change. We'll update release dates on the site as soon as we know of any changes.
Pre-orders are shipped as and when they arrive.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return your unopened record to us for an exchange or refund. Please see below for more information on our return policy.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
Defective or Faulty Goods
In the event that your item is faulty or defective please contact us on firstname.lastname@example.org to arrange a full refund or exchange.
To return an item, [please email customer service at email@example.com to obtain a returns number. After receiving a returns number, place the item securely in its original packaging and include your proof of purchase, and send your record to the following address:
Applestump Records Ltd
37 Queens Drive
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you have any questions about your order, please email firstname.lastname@example.org.